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Our Action Research package provides you with easy-to-interpret results and recommended action to improve your customer service. The assessment gives you a baseline measure of your current and
desired customer service performance. The customized survey tool can also be used to benchmark your progress as you go forward.
- Clarify your customer’s needs and their current level of satisfaction
- Align your customer service practices with your organization’s vision, mission, and values
- Surface suggestions for improving your customer service
- Align your customer service practices with your marketing and sales efforts
- Enhance your product and service delivery processes and execution
Each client situation is unique, which is why we don’t use off-the-shelf surveys. Instead, we use a three-step approach to customize the survey content to address your particular needs:
- Conduct interviews and focus groups to discover your current and desired customer service performance, as well as your unique issues, needs, and opportunities
- Design and distribute a customized online survey to a representative sample of your target population
- Analyze results and create demographic breakouts as needed
- Generate reports for your overall company, department, or team to clarify survey findings and recommended action
- Present a leadership feedback and activation session to align leaders with the results and engage them in the improvement process
- Dialogue with appropriate stakeholders to determine your development/implementation priorities
- Create an Action Plan based on assessment results and priorities to guide your improvement efforts
- Deliver LSL services as needed to support your Action Plan
Phase Two consists of action-planning and implementation
based on the assessment results. Out of a dialogue with appropriate
stakeholders or management, who decide development priorities,
we then assist with implementation via one or more of our
services.
The Leadership Services Ltd. Assessment Consultants are professionals with over 40 years of combined experience in assessment work. Each has unique abilities and experience in survey design,
administration, analysis, and action planning and is grounded in advanced degrees in industrial psychology, organizational communication, research & statistics, and organization development.
Our lead assessment survey consultants are:
More surveys and leadership skills analysis:
Read more about our Core Services:
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Over
80 years of combined experience make LSL your choice for 
